As a trusted provider of business-critical information, I would like to share an update on our business continuity plans. These plans ensure that our products and services aren’t impacted by the current Coronavirus outbreak.
We have clear processes in place to manage any potential disruption, including contingencies for our people, workplaces, technology and supporting services. As a company that fully embraces flexible and remote working, any closure of workplaces will mean that we remain fully operational. We have also updated our travel policies and health advice, in line with the World Health Organisation and to reflect local government guidelines.
We do not anticipate any disruption to service levels related to Coronavirus. Our technology platforms have high availability levels and are resilient to most forms of interruption. All our technology partners have outlined detailed measures to ensure the availability and reliability of all platforms, forming a key part of both our procurement process and the ongoing management of our key operating systems. We are actively monitoring global developments and are confident that we can withstand any widespread global impact, even in the most challenging scenarios.
Additionally, we are implementing new processes to support customers during potential changes to their normal working practises.
We are investing additional resources in our customer service teams to ensure we can support you as your requirements change, and our research teams are focused on identifying more mobile phone numbers, in addition to the landline, email and Linkedin details that they currently collect, to offer further routes to contact decision makers.
The Glenigan team is here to support you. If you have any questions regarding this update or the service we provide you, we are here to help.
Best wishes,
Vicci McEwen
Managing Director